What the Email Log Contains
The email log in the Email Summary tab records the following for each campaign:- Every email address included in the campaign.
- A copy of the email sent to each address, so you can confirm the exact content that was delivered.
- The current status for each email, reflecting the latest delivery or engagement event (Sent, Bounced, Opened, or Opt-Out).
Accessing the Email Log
1
Open the Email Summary tab
Navigate to the Email Summary tab in the ACI Platform.
2
Select your campaign
Choose the campaign you want to review from the available list.
3
Browse the email log
Scroll through the list of email addresses and review the current status displayed for each one.
4
View individual email content
Click on an individual entry to view the copy of the email that was sent to that address.
Status Values in the Email Log
Each entry in the log carries one of the following status values:Using the Log for Campaign Activity
The email log is the detailed audit trail for a campaign. Use it to:- Confirm delivery — verify that specific addresses received the email.
- Identify issues — spot addresses with bounce or opt-out statuses that may require follow-up.
- Cross-reference return files — match individual log entries against CSV return files to reconcile campaign outcomes.
The email log is created automatically when the campaign is launched. It is populated in real time as emails are sent and as engagement or delivery events — such as bounces, opens, and opt-outs — occur. You do not need to take any action to generate the log.