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The ACI Platform helps collections teams launch targeted email campaigns, track every stage of delivery, and receive automated return files — all from one centralized interface. This documentation covers everything you need to run campaigns, understand workflow outcomes, and review results.

Introduction

Learn what the ACI Platform does and how the email campaign system works.

Key Concepts

Understand Client Codes, Letter Types, email logs, and return files.

Launch a Campaign

Step-by-step guide to launching an email campaign from the Portfolio Center.

Campaign Results

Review sent, bounced, opened, and opt-out results in the Email Campaigns tab.

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How It Works

The ACI Platform email workflow takes you from record selection to delivery confirmation in a few straightforward steps.
1

Select Your Campaign Parameters

Open the Portfolio Center, choose Email Automation, then select a Client Code and Letter Type to define which accounts receive which email content.
2

Search for Eligible Records

The system automatically filters accounts by Client Code and only includes records that have a valid email address on file.
3

Send Emails & Track Activity

The platform sends emails, updates each account’s status to Sent, and records every delivery in the Email Log.
4

Review Results & Receive Return Files

Monitor bounce, open, and opt-out events in the Email Campaigns tab. The system generates a CSV return file for every campaign event and syncs it to your FTP destination.

Campaign Workflows

Understand automated bounce, open, and opt-out processing.

CSV Export

Learn how campaign return files are generated and stored.

Reporting

Review and print campaign results from the Email Campaigns tab.