# ACI Platform

## Docs

- [ACI Platform: Automated Email Campaigns for Collections](https://lyntex.mintlify.app/introduction.md): ACI Platform automates email campaigns for collections teams. Select accounts, send letters, and track every outcome from one centralized interface.
- [ACI Platform Key Concepts: Terminology and Status Values](https://lyntex.mintlify.app/key-concepts.md): Understand the core terms used in ACI Platform: Client Code, Letter Type, Email Log, ACI Return File, Good Sync, and campaign status values.
- [How to Launch an Email Campaign in the ACI Platform](https://lyntex.mintlify.app/email-campaigns/launch-campaign.md): Step-by-step instructions to launch an email campaign from the Portfolio Center, including how to select a Client Code, Letter Type, and send emails.
- [Bounced Email Workflow in the ACI Platform](https://lyntex.mintlify.app/workflows/bounced-email.md): Learn how the ACI Platform automatically handles bounced emails: status updates, CSV file generation, and return file delivery via Good Sync.
- [Email Opened Workflow in the ACI Platform](https://lyntex.mintlify.app/workflows/email-opened.md): See how ACI Platform tracks email opens via webhook, updates account status to Opened, and generates a return file for each open event.
- [Opt-Out Workflow in the ACI Platform](https://lyntex.mintlify.app/workflows/opt-out.md): Understand how the ACI Platform handles consumer opt-outs: status updates across the email log and account record, CSV generation, and FTP delivery.
- [Campaign CSV Return Files: What the ACI Platform Creates](https://lyntex.mintlify.app/files-sync/csv-export.md): The ACI Platform generates a CSV return file after each campaign event — sent, bounced, opened, or opt-out — and saves it to the ACI Return File folder.
- [Good Sync: Automated Return File Sync and FTP Delivery](https://lyntex.mintlify.app/files-sync/good-sync.md): Good Sync runs on a schedule to analyze and sync ACI Return Files, then delivers them to your FTP destination via FileZilla automatically.
- [Email Campaigns Tab: Monitor and Print Campaign Results](https://lyntex.mintlify.app/reporting/email-campaigns-tab.md): Use the Email Campaigns tab to review aggregate metrics — sent, bounced, opened, opt-outs, return file activity, and email summary details — and print results.
- [Email Summary Tab: Per-Email Log for Every Campaign](https://lyntex.mintlify.app/reporting/email-summary-tab.md): Review the email log in the Email Summary tab to track campaign activity, confirm delivery for every address, and view a copy of each email sent.
- [How ACI Platform Filters Eligible Campaign Records](https://lyntex.mintlify.app/email-campaigns/eligible-records.md): Learn how the ACI Platform determines which accounts qualify for an email campaign based on Client Code and email address availability.
- [Reviewing Email Campaign Results in ACI Platform](https://lyntex.mintlify.app/email-campaigns/campaign-results.md): View sent, bounced, opened, and opt-out results for your email campaigns in the Email Campaigns tab, and review per-email details in the Email Summary tab.


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