> ## Documentation Index
> Fetch the complete documentation index at: https://lyntex.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Opened Workflow in the ACI Platform

> See how ACI Platform tracks email opens via webhook, updates account status to Opened, and generates a return file for each open event.

When a consumer opens an email, an automated webhook fires and triggers the opened workflow — updating the email log, the collection account status, and generating a return file. This happens automatically for every open event, giving you real-time visibility into campaign engagement without any manual steps.

## Opened Workflow

**1. Webhook Fires**

When the consumer opens the email, an email webhook fires to notify the ACI Platform of the open event.

**2. Email Log Is Searched**

The system searches the email log by the recipient's email address to find the matching campaign record.

**3. Email Log Status Updated**

The email log entry is updated to **Opened**.

**4. Collection Account Status Updated**

The collection account linked to that email address is updated to **Opened**.

**5. CSV File Created**

A single CSV file is created for the open event.

**6. File Saved to ACI Return File Folder**

The CSV is saved to the ACI Return File folder.

**7. Good Sync Runs Analyze and Sync**

Good Sync runs its analyze and sync process on the ACI Return File folder.

**8. Return File Sent to FTP via FileZilla**

The return file is sent to FTP through FileZilla, completing the open event workflow.

## Tracking Open Events

Opened emails appear in two places within the platform:

* **Email Campaigns tab** — displays the **Opened** metric with an aggregate count of open events for your campaign.
* **Email Summary tab** — shows a per-address status so you can see exactly which consumers opened the email.

> [!NOTE]
>
> Each open event generates its own return file entry, allowing you to track which accounts engaged with the campaign and when.

For more details, see the [Email Campaigns Tab](https://lyntex.mintlify.site/reporting/email-campaigns-tab.md) and [Good Sync](https://lyntex.mintlify.site/files-sync/good-sync.md) documentation.


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